Ticketing software for better customer experience.
Solve customer support tickets with great precision. Make your agent work easy.
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Understand your customer better before responding to their issues. Optimize the customer support with ArcTicket and have your agents deliver the right support.
ArcTicket gives all the customer context an agent requires to deliver faster and personalized customer service.
Channelisation of requests
Customer requests are converted as tickets and routed to the right agent without manual intervention.
Improved agent productivity
Expect agents to respond to and resolve customer issues speedily and through improved collaboration.
Tickets Dashboard
Get a 360-degree view of tickets. Check the activity on every ticket, add resolution for completed tickets, and change its priority if needed.
Workflow to automatically route tickets
ArcTicket is designed with a workflow to automatically route tickets to the right department/agent enabling faster response to customer issues.
You can even define your own rules for ticket distribution based on the issue type, events or other conditions.
Set performance thresholds to standardize the response time
Set benchmarks on resolution time for tickets thus making the agents clear on the deadlines to resolve a customer issue.
Define the severity level of tickets and assign response time. Get notified whenever there is a breach of SLA by agents.
Access all conversations and actions in one place
Categorize and sort all incoming and resolved tickets on a high level to allow agents to identify similar tickets efficiently. This will bring down the time spent on identifying the issue and proposing a solution. Instead, the solution proposed for a similar kind of ticket can be reused here.
